Terms 

Customer Performance Protection Terms & Conditions

These Terms & Conditions apply to customers who receive a Certified Solar Performance Protection Certificate issued by [UK Renewable Performance Standard LTD ] (“the Company”).

1. Purpose of the Protection

This Performance Protection provides customers with financial compensation if their solar PV system underperforms against independently validated EPVS or RECC projections (even if your installer seizes to trade), subject to the terms outlined below.

This protection is not a warranty, not an insurance policy, and does not replace manufacturer or installer warranties.

2. Eligibility

To qualify for Performance Protection:

  • The solar PV system must be installed by a Company-approved, MCS or FLEXI-ORB-accredited installer.

  • The system must be installed in accordance with the validated system design and specifications.

  • The customer must retain proof of system ownership and installation.

3. Validated Performance Benchmark

  • EPVS RECC projections are independently validated by the Company prior to installation.

  • A 10% reduction (buffer) is applied to projected energy production (kWh) and savings.

  • This reduced figure forms the protected performance benchmark.

4. Underperformance Definition

A system is deemed to have underperformed if the actual annual energy production is more than 10% below the validated and buffered EPVS RECC projection, after accounting for reasonable environmental variation.

5. Compensation Terms

If underperformance is confirmed:

  • Compensation is payable every 24 months, not annually.

  • the performance review period is calculated every 24 months as this provides accurate seasonal data. 

  • Compensation is capped at £200 per calendar year and payable after each 24 months.

  • The maximum total compensation payable over the life of the protection is £2,000.

  • Protection is valid for up to 10 years from system commissioning date.

6. Exclusions

Compensation will not be payable where underperformance results from:

  • Changes in property use or electricity consumption patterns

  • Shading caused after installation (e.g. new buildings, trees, extensions)

  • Grid outages or export limitations

  • Equipment tampering, modification, or poor maintenance

  • Inverter failure not repaired within a reasonable time

  • Damage caused by extreme weather, fire, flooding, or force majeure

  • Failure to provide accurate generation data

7. Customer Obligations

The customer agrees to:

  • Operate the system in accordance with manufacturer and installer guidance

  • Maintain the system in reasonable working condition

  • Allow access to generation data (smart meter, inverter monitoring, or equivalent)

  • Notify the installer or Company of faults promptly

Failure to meet these obligations may invalidate the protection.

8. Claims Process

  • Claims must be submitted within 60 days of the end of each 24 month period.

  • The Company will review generation data and confirm eligibility.

  • Approved claims will be paid within 5 days of validation.

9. Transferability

  • This Performance Protection is not transferable unless expressly approved in writing by the Company.

  • Property sale or system relocation may invalidate the protection.

10. Limitation of Liability

  • The Company’s total liability to the customer is strictly limited to the compensation caps outlined in Section 5.

  • The Company shall not be liable for indirect, incidental, or consequential losses, including loss of earnings or increased energy costs.

11. Relationship to Installer

  • The installer remains solely responsible for system installation, workmanship, and compliance.

  • The Company is not responsible for installation defects, delays, or installer performance.

12. Termination of Protection

The Company reserves the right to terminate protection where:

  • Fraud or misrepresentation is identified

  • Installer accreditation is withdrawn due to non-compliance

  • System data is falsified or withheld

No compensation shall be payable following termination.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

14. Acceptance

Receipt of a Certified Solar Performance Protection Certificate constitutes acceptance of these Terms & Conditions.